What is a chatbot + how does it work?
Customers don’t always know where to go to find the information they’re seeking. By asking a series of qualifying questions, you can route users to the best place for them to find the information they want. This may also include support beyond sales such as delivery tracking and refunds. Additionally, by using chatbot marketing in your customer support processes you…
A Conversation on Artificial Intelligence, Chatbots, and Plagiarism in Higher Education SpringerLink
Most universities have dedicated staff to assist students across the year, but this facility is usually quite limited and can cause delays in access to information. Using conversational AI to transform this resource digitally means that students can have at their disposal a valuable channel to communicate directly 24/7. This is massively important because young people dislike waiting too long….
Conversational AI Solution Experts and Consulting Company
According to research published on HubSpot, 82% of consumers look for an immediate response from brands on marketing or sales questions. If a chatbot is human-scripted or rule-based, it will be just an ordinary chatbot without any AI involved in its design. 74 percent of consumers think AI improves customer service efficiency, and they’re right. A tool like Zendesk bots…